Warranty & Roadside Assitance
Customer Satisfaction is our #1 Priority
Thank you for purchasing a Shasta 5th Wheel and expressing your confidence in our company. We understand your expectations of a trouble-free and rewarding ownership experience. We are committed to standing behind our product and providing you with the service you expect and deserve.
At Shasta 5th Wheels, customer satisfaction is our #1 priority. Accordingly, we want to assure you that your questions are answered and any issues you may have are resolved. Please be sure to first direct your product questions or concerns to the appropriate Shasta Team Member in our Contact Us portal.
If after contacting the recommended Shasta Team Member in our Contact Us portal you are still not satisfied… please tell us. Simply call 1-574-825-7000 or email ownerrelations@forestriverinc.com.
WARRANTY CONTACTS (SHASTA/COACHMEN 5TH WHEELS ONLY)
Laura Hill, Warranty lkhill@forestriverinc.com
Direct Line 574-825-8129
Darci Gaff, Warranty ddgaff@forestriverinc.com
Direct Line 574-825-8573
PARTS ORDERS
Christopher Markham, Customer Parts Representative cmarkham@forestriverinc.com
Phone 800-353-7383/Direct 574-825-8585
Click for CRV/SRV Digital Owners’ Kit
We go wherever you go… 24/7 Roadside Assistance
Free Roadside Assistance With Purchase
This service gives our owners 24/7 access to operational, technical, and emergency road services, including:
Towing
Jump starts
Tire Assistance
Delivery of Fuel and Emergency Fluids
Locksmith/Lockout Service
Winch Out
Technical Support
RV Mobile Mechanic
So no matter where you go, we are here to help!
A STRONG OWNER'S GROUP TO ENHANCE THE EXPERIENCE
Part of the RV experience is being among other RVers who hold the same passions that you do. In 2011 the Forest River Owners’ Group (FROG) was formed, and it quickly has grown to over 180,000 members. These members attend rallies and tours throughout North America sharing memories and stories that will last a lifetime. Membership is FREE, and all it takes to become a member is to become a Forest River RV owner and submit a form on the FROG website.
Visit www.forestriverfrog.com to learn more or to join the Forest River Owners’ Group.